BENEFITS OF LIVE CHAT SUPPORT SERVICES: WHY SHOULD YOUR WEBSITE DELIVER IT?

Emenac Call Center Services presents you with the fast, proactive and comprehensive live chat services for your website or ecommerce store. In this cut-throat economy, we all know that for creation of a developed brand image, your customer support service cannot falter from any angle especially not from the customer’s perspective. 

Live chatsupport services plays an important role in building customer’s trust in your product or services and eliminate the ‘alien factor’. It makes sure that each customer finds exactly what they are looking for and know exactly what to expect from a product to avoid any confusion. When there is clear communication path between customer and company. It ensures two things:

·         High customer’s satisfaction level with product consumption.

·        

Security of company’s resources and image that would have been the cost of a wrongful delivery.

Emenac Call Center Services’ live chat support team is your cost effective partner to promote your booming ecommerce site. Our smart and ever-ready live chat support team has the right skill set and equipment turn an interested browser into a happy customer. We give your visitors the same customer care as you would if they walk into your physical store. We monitor what they are browsing, engage them with messages and answer their questions about which product will best fit their requirements. We personalize your customers shopping experience by taking in account their past interactions with the brand and collect the interest pattern of the new customers. 

These are the some unique features that will be a part your customer’s live chat support as well as non-voice customer support experience:

Always Available: We are here for your visitors all day, every day. Whenever your visitors need support, we are here to guide their navigation. We address your customer as a person and not as a digit or an alphabet. Our agents too, introduce themselves so that visitor has a mental visual of the agent and feel comfortable while in conversation.

Chat Transcripts: Once the chat is concluded, we send a transcript of it to the customer’s email address. That way customer can always refer to it in case they had forgotten what had caught their interest in the first place.

Smart Routing, Quicker Response: During live chat, multiple routing isn’t detectable as long as the response is fast and the information delivered is correct. Our blended call center interface allows complex queries to be addressed by experts without customer having to repeat themselves.

Performance Tracking: You don’t have to throw your money in a black hole with no way of measuring the outcome. With our blended and modern call center model you can now scale the progress of our live chat team and determine for yourself if the cost is worth the benefits.

Analytics: All conversations can be analyzed according to CRM protocols of the clients for improved customer experience, depending on client’s demand.

An Upbeat Live Answering Service to Impress Callers without Saying a Single Word

Why Should Your Firm Consider Going With Emenac Call CenterServices Phone Answering Services?

Emenac Call Center Services is the exclusive choice of hundreds of business brands. Your firm only needs to get signed and sit back as we delight their callers with the most delightful call handling service ever.

How Does A Phone Answering Service for Order Taking Work?

It’s easy.
Your caller picks up a phone and dial your number. But instead of the call ringing in the office, it gets directed to your answering team at Emenac Call Center Services. That’s where our professionally trained agent greet the caller and then ask them about the purpose of their call. Depending upon the nature of the call, our operators take necessary action. Your firm can select the service hours, the routing paths and even what to say to callers. All the while the caller receives the treatment that befits your brand.

How Does It Benefit My Firm?

Well aside from relieving your staff of the added burden of attending calls. Emenac Call Center Services relives you of the following worries and inconveniences, to help you better focus your core processing.
You and your staff can avoid: 

• Time-consuming and exaggerated marketing calls.
• Offending a client with distracted or poor call handling.
• Spending more capital on hiring and training of an in-house call handling team.
• Spending even more on housing the call handling team.
• Maintaining a 24/7 phone answering desk.
• Absentees on sick days, holidays and vacations.
• Equipment purchase and maintenance.
• Seasonal hiring.

How Emenac Call Handling Services Is Better Than An In-House Services?

A call answering service is superior because it offers so much more than simple picking up the phone every time it rings. Depending upon the service package the client deems best for his firm’s industrial and budget requirements it entails:

Live Phone Call Answering 24/7

Your Emenac Call Center Services’ phone answering will always be on desk as a friendly & professional consultant and expert. They will guide each caller to make sure that when the caller hangs up; he is happy and he trust your firm to be approachable and trustworthy.

Customized Call Handling Script

Each business is unique. Each firm is founded on beliefs, an imagery of what it represents which makes them noticeable in the market. We encourage our clients to incorporate that image into the call answering services through a themed greeting and a customized script.

Keeping You Notified On-The-Go

Outsourcing your phone answering services doesn’t meant that you will lose your control over all business communication. You or any other authorized person will receive notifications that will keep you in loop with all communication.

Coolest Reception Desk

We also act as your virtual reception desk. Emenac Call Center Services hereby, relives you of your obligation to a fix office space. We are here to oversee you interaction with customers and clients so you can become more mobile and handle your tasks well.

And there is more…

Emenac Call Center Services motto is to promote relationships not sales. We invest as much concern in the progress of our clients as they do themselves, because if our client is successful so are we. In lieu of this sentiment, we offer: 

• No Initial or Binding Legal Contracts
• No Chance to Miss A Single Opportunity
• No Sign Up/ Registration Fees
• One Time Activation
• Instant Email Response

So make a call to create a positive workplace change & gain popularity for best caller treatment.  It’s all beings with ONE call.
 

Phone Order Taking Services for Startup Small-Scale Businesses

E-stores or Online Stores are all rage these days. Almost every physical store these days already has or is trying to have an online platform to present its product to a wider range of clientele. These online outlets have given rise to countless business opportunities but it also means more competition, especially when it comes to small scale-startups. We all know that there are hundreds of vendors selling same product with almost same quality and almost similar pricings. 

Suppose you own a small startup business like a pizzeria. We can all agree that today there are numerous pizzerias in all populous cities of the world. So for the convenience of your customers and to gain a competitive edge you take your pizzeria online so what the most important next step now that your online customers have no idea about your setup or your service standards?  It’s to a killer (flawless) phone order taking service. Because if your setup is relatively small than chances are that you will need to inspire your customers as well as serve them.

But here’s the catch.

An in-house staff is not going to make the cut. Because in addition to serving customers in physical store and managing take-away, your staff is already over-worked and can’t handle order taking service. Chances are they will let their exhaustion color your phone order taking services and unwittingly mar your brand’s credibility. Another alternative is that you hire a person or two to manage your order-line but due to their lack of professional skill set required to handle the phone order taking service will do nothing to develop your brand image.

We say rectify this situation with Emenac Call Center Services’ phone order takingservices. Yes we can offer service to small startups like your pizzeria with same ease and professionalism as we serve giant corporations. At Emenac Call Center Services, we have taken initiative to always help out small or struggling operations because we believe in giving back to the community and in giving young entrepreneurs a chance in hostile corporate atmosphere.

 So you can hire our services to take orders from your customers and project grand brand image. Our agents will patiently and courteously aid your customers to make buying decisions pre, during and post order. It is after-all what we do best. You make delicious mouthwatering pizzas and we handle your phone lines and web-support if you are offering that with same devotional work-ethic as yours.

Emenac Call Center Services has been a prominent name in call center industry since past decade for seamless delivery of inbound and outbound services. Our headquarters are in Canada, but we have sub-offices in USA, UK and Pakistan. 

We offer comprehensive call center services to almost all industrial members. From medical industry to eatery and beverage companies our services never falter in expertise or quality. Fueled by the technological tools of the highest quality and qualified, hardworking agents we are always eager to help you get closer to your customers. 

We are equipped to handle customer contact services across multiple communication channels. Our aim is to facilitate customers and build their trust on our client brands, whatever their product or service may be.

Call Center Services – A Connection with the Customers

Every business organization has the concerns about the revenues and customer satisfaction. The owners and the higher management, design numerous plans for boosting the revenues and widening the customer base to achieve the business goals and objectives. Call center services help the business organizations to handle the customers and generate revenues by providing full day call handling services.

Call centers provide numerous kinds of services in which outbound calls, inbound calls, technical support, customer support, non-voice support and telemarketing activities are included.

Outbound Calls/ Telemarketing Services are for Lead Generation

Boosting revenue is an ultimate aim for all the business owners and call centers provide support in this regard to these people. The outbound telemarketing and lead generating services are provided by the call centers to help the organizations to achieve the short and long term business goals. Under these services, the agents will only contact to those customers who have the potential and have the interest in your products or services. These calls are only for those people who already have the relationship with the organization or have shown some interest.

The cold calling and telemarketing activities can also be engaged in attracting more and more people towards the products and services which are being provided in the market by the clients of the call centers. Agents of the call centers measure the weight of the interest of the customers and try to sell the product for the client.

Customer Support Services

Customer support is another activity which has a great value in keeping the customers engaged and broadening the customer base. The agents at the call centers take the order and start the process of the delivery. These agents also set the appointments of the customers with the representatives of the client organization. It is also the responsibility of the agents to streamline the people who gave a positive response and will be ready after just a few attempts.

If the customers belong to different countries, the language issue can be a big hurdle for the organization, but call centers arrange the agents of different languages so this will also help the business organizations to widen the base of their businesses and generate more revenue.

Technical Support

Technical support services need expertise and proper knowledge of the products and services so it is really difficult to handle these calls without proper information. The agents in call centers are properly trained and sound knowledge of the main issues related to the products. This support is based on numerous things in which customer support, pre and post-sales support requirements, application support and issue resolutions.

For maintaining the brand importance and worth in the market, technical support and after sales support is very important. The technical resources are trained properly by providing the real time information and issues about the product for satisfying the customers which will ultimately create the market worth of the brand.

Inbound Calls

The successful business organizations have to receive a number of calls which are related to the product information, issues, order taking of the products, up-selling services, urgent issues and technical support. For managing all the calls, the first option is to hire the call center staff and pay the salary of these members on a regular basis. The second option is to engage the call center services where all types of your calls will be received and all the issues will be resolved. This option is the best as you just have a need of the best call center service providers who will take care of all the issues which are created during the business hours.

It is also very important to mention that call centers work 24/7 so there is no chance that some calls will be missed. If the calls are received after the office hours or customers have issues in the weekend or the holidays, it will not be possible for the business organizations to handle or they will have to spend extra amount for managing all these issues. The better idea is to find a company which provides call center services which will not only handle the calling activities but also be cost effective as well.

Digital Marketing Services

Digital marketing is a new way of marketing for promoting the business and its products. This latest trend has got the appreciation and acceptance from the business owners so they want to be the part of this promotional activity and extract the benefits. The call centers also provide these kind of services through which the business organizations promote their products.

The services which are provided are live chat services, email services related to customer support and marketing and social media customer support. These services have enhanced the value of call centers, which have become one of the most integral parts of those organizations which want to boost the business and increase the customers’ circle.

 How Call Center Performs?

Call centers are developed to provide you the call handling services in which inbound and outbound calls are included. In the present world, call centers are working like a contact center through which you can contact with your customer through any means. The contact can be developed through telephone calls, social media pages by replying and answering the queries and comments, live chat and emails. All these services are provided under a head of contact center where multichannel communication services are developed, managed and organized.

The call centers normally use customized software which is developed according to the requirements of that particular center. The general system is based on telephone lines where all the calls are received. There is a vector where call processing logic is being implemented and after that, there is a queue of calls and the upcoming call will be blinked during or just after the previous call.

The customized call center software provides the opportunity to the agents to handle all types of issues through their systems. The operational dashboard is always in front of the agents where all the information of the caller appears. The functionalities of call control, call routing, 3 way calling and conference calls are available on the dashboard.

The scenario changes when there will be the manager. The manager has the facilities to check the quality of the calls, call controlling, call monitoring and other managerial tasks so these software have these features as well for the coordination and incorporation.

Emenac Call Center Services

Emenac Call Center Services are designed for those people who want to do some other extra beneficial tasks which are more important than the customers’ calls. The system of Emenac Call Center Services supports the business organizations to leave the customers for Emenac through multi-channel communication system. The agents will coordinate the customers through telephone calls, emails and social media pages and play a role of contact center for their clients.

For Detail Visit : https://www.ecallcenterservices.com/