Emenac Call Center Services presents you with the fast, proactive
and comprehensive live chat services for your website or ecommerce store. In
this cut-throat economy, we all know that for creation of a developed brand
image, your customer support service cannot falter from any angle especially
not from the customer’s perspective.
Live chatsupport services plays an important role in building customer’s trust in your
product or services and eliminate the ‘alien factor’. It makes sure that each
customer finds exactly what they are looking for and know exactly what to
expect from a product to avoid any confusion. When there is clear communication
path between customer and company. It ensures two things:
·
High customer’s
satisfaction level with product consumption.
·
Emenac Call Center Services’ live chat support team is your cost effective partner
to promote your booming ecommerce site. Our smart and ever-ready live chat
support team has the right skill set and equipment turn an interested browser
into a happy customer. We give your visitors the same customer care as you
would if they walk into your physical store. We monitor what they are browsing,
engage them with messages and answer their questions about which product will
best fit their requirements. We personalize your customers shopping experience
by taking in account their past interactions with the brand and collect the
interest pattern of the new customers.
These are the some unique features
that will be a part your customer’s live chat support as well as non-voice customer support experience:
Always Available:
We are here for your visitors all day, every day. Whenever your visitors need
support, we are here to guide their navigation. We address your customer as a
person and not as a digit or an alphabet. Our agents too, introduce themselves
so that visitor has a mental visual of the agent and feel comfortable while in
conversation.
Chat Transcripts:
Once the chat is concluded, we send a transcript of it to the customer’s email
address. That way customer can always refer to it in case they had forgotten
what had caught their interest in the first place.
Smart Routing, Quicker Response: During live chat, multiple routing isn’t detectable as
long as the response is fast and the information delivered is correct. Our
blended call center interface allows complex queries to be addressed by experts
without customer having to repeat themselves.
Performance Tracking: You don’t have to throw your money in a black hole with no way of
measuring the outcome. With our blended and modern call center model you can
now scale the progress of our live chat team and determine for yourself if the
cost is worth the benefits.
Analytics:
All conversations can be analyzed according to CRM protocols of the clients for
improved customer experience, depending on client’s demand.
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